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COPE Course Information
- COPE ID:
- 104510-PM
- Course Title:
- Engineering Memorable Experiences at Every Touchpoint
- Format:
- Synchronous In-Person
- Category:
- Practice Management
- Total CE Hours:
- 1.00
- Description:
- Patients expect more than good service. They expect to feel seen, valued, and cared for at every step. This course equips you to design intentional, loyalty-building experiences by understanding patient types, closing the expectation gap, and elevating each interaction. Through proven strategies, you’ll learn to transform routine moments into memorable touchpoints that boost satisfaction, drive referrals, and strengthen long-term retention. Walk away with practical tools to differentiate your practice and deliver the kind of experiences patients can’t help but share.
- Expires:
- 05/04/2027
- Instructor:
- Samantha Toth
COPE Activities approved to present this course
| ID | Title | Location | Start Date | End Date | Provider |
|---|---|---|---|---|---|
| 133542 | MOA 2026 Fall Seminar | Lansing, MI | 10/07/2026 | 10/08/2026 | michigan optometric association |